FREQUENTLY ASKED QUESTIONS
When will I receive my order?
Your order will be scheduled for delivery as soon as possible.
To follow up with your order please WhatsApp customer care on 1800229 with your order number ready we are available 8am -1am seven days a week.
What if I want to refund or exchange my item after I receive it?
You have a 14 days window to refund or exchange your eligible items from the date of receiving them provided they are in their original condition and with the receipt. To refund or exchange simply WhatsApp customer care with your order number ready on 1800229.
Customer care hours are 8am – 1am seven days a week.
How much is delivery?
Delivery charge is 1 KWD. Free delivery on orders above 5 KWD.
What payment methods do you accept?
We accept all major Credit Cards, Knet and cash on delivery as well as Tabby installment payment on orders above 5 KWD.
Do you accept cash on delivery?
Yes, we accept cash on delivery for orders below 10 KD.
Are your products authentic?
All products sold on our website are 100% authentic. We receive all our products from official suppliers.
How can I cancel my order?
Contact our customer service desk directly via email with a copy of your order number on info@almutawapharmacies.com.
How do I track my order?
Contact our customer service desk directly via email with a copy of your order number on info@almutawapharmacies.com.
official suppliers.You can also track your order through the link sent in your confirmation SMS.